24/7 Support

Staffing a 24/7 IT help desk is expensive and difficult to scale.  Our customisable 24/7 help desk provides support for IT admins and end users while giving you effortless scalability. 
All our support packages come with a customisable support library.  You can tailor fixes and information specific to your environment!  Enabling you to personalise the service and provide speedy resolutions for your users.

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Startup

Package

When you’re getting a business off the ground you need technology that supports you from day one, without consuming all of your time and money.

WHAT’S INCLUDED?

The startup package includes everything you need to get up and running quickly.

  • Dedicated 8x5 phone number, email and live chat for your end users.

  • Support ticket creation for every call and email interaction.

  • Fully customisable issue & support library.

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Pro

Package

More businesses are taking advantage of the benefits of cloud computing than ever before. We have put together all the products needed to make your move into the cloud a success.

WHAT’S INCLUDED?

The pro package includes everything you need to maximise the benefit of the cloud.

  • FREE system health check of your current systems.
  • Dedicated 24x7 phone number, email and live chat for your end users.

  • Support ticket creation for every call and email interaction.

  • Fully customisable issue & support library.

  • Remote desktop support for troubleshooting Office 365 issues.
  • Microsoft Office 365 certified support representatives.
  • Support for how-to questions on Office 365 desktop and mobile.
  • Administrative task support: password resets, setting permissions.
  • Triage directly to Microsoft for product-specific issues.
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Enterprise Package

Enterprise class cloud solutions. A package that can be tailored to ensure you get the performance and flexibility your business needs.

WHAT’S INCLUDED?

The enterprise package is a bespoke cloud solution, designed to scale effortlessly as you migrate to the cloud.

  • FREE system health check of your current systems.
  • Dedicated 24x7 phone number, email and live chat for your end users.

  • Support ticket creation for every call and email interaction.

  • Fully customisable issue & support library.

  • Remote desktop support for troubleshooting Office 365 issues.
  • Microsoft Office 365 certified support representatives.
  • Support for how-to questions on Office 365 desktop and mobile.
  • Administrative task support: password resets, setting permissions.
  • Triage directly to Microsoft for product-specific issues.
  • 24/7 end user support for Desktop and mobile devices Windows and Mac/ iOS, Android, and Windows phone.

  • Spyware/ Antivirus support.

  • Network connectivity issues.

  • Software Application installation.

  • Hardware troubleshooting.


HOW DOES IT WORK?

Our packages can be customised to your exact requirements.  We work with you throughout the planning and delivery process,  once complete we provide you with a comprehensive handover as well as training so that you can use your new business tools with confidence.  

Each month you receive a single monthly itemised invoice for all the services you have consumed. There are no long term commitments and you can cancel at any time.

If you want to make any changes to your package or change teir we will guide you through the process. We also provide you with full support, so you can get help when you need it.

WHAT HAPPENS NEXT?

Request a callback, or email info@beeso.co.uk to get started. We will get in touch immediately to start working with you.

First we talk through your requirements and answer any questions you may have.  Once you’re happy we can start planning your migration on to your new platform and confirm a go live date. 

Finally we will schedule a meeting with you to take you through everything you need to know and make sure you are 100% confident.  You will have access to a project manager throughout your migration.